Double check your name or order number are written on your parcel somewhere, otherwise we'll have no clue who to send your credit to! It's kind of like the "oh no price tag, must be free!" saying if we receive an unmarked parcel. Bonus points the invoice is included (we'll compost it)
The run down - Returns must be sent back within 7 days after your return was requested - Once approved and processed you'll receive a gift card for use on your next order - Exchanging for another piece? Place an order now and we can provide a refund once your return is received. This option is ideal to secure your items, just in case they sell out - If your item is faulty, please reply to this email and we will arrange a shipping label free of charge
Policy Reminder - No exchanges or returns on sale items accepted - Return will not be accepted if the item has been worn or marked. Please ensure all items have the original tags & hygiene liner intact.
Time to head to the post office! For our Aussies mates, run, they lock the doors at 5pm sharp
RETURN ADDRESS:
KOLEHA RETURNS Suite 686 68 Tasman Terrace Port Lincoln, South Australia 5606
Return shipping costs to be paid by the customer. We recommend returning items through traceable mail, as any returned items that are not received by Koleha will not be processed.
Please allow 4 business days for a credit note to be processed from the date that the returned item is received by us.
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