Request a return

Didn’t sign up?

Don’t panic, we’ve still got you! A little old school, but we’ll need you to fill out a form to get things moving.

Snooze we know, so major tip, create an account next time at the checkout for a super easy returns process.

FYI

THINGS TO KNOW

If your order is outside the exchange period you will need to pay for return shipping.

Yes, you can exchange items for credit note – unless the product is marked ‘Sale’ and are not accepted for exchange or refund for change of mind (subject to the Australian Consumer Law).

Please ensure that items are tried on without makeup or fake tan and over your own underwear with hygiene liner and kept in tact. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done as it needs to be re-sellable. Exchanges for a store credit are accepted within 14 days after placing your order.

Return shipping costs to be paid by the customer. We recommend returning items through traceable mail, as any returned items that are not received by Koleha will not be processed.

Please allow 4 business days for a credit note to be processed from the date that the returned item is received by us.

Returns form

Spill girl, let us know the trouble!

This form will send an automated response with further instructions on where to send your return, please read our full terms to make sure your order qualifies first

14 Day Returns
Once Ordered

Free Express In AUS + NZ
Over $250 in US UK CA

Buy Now, Pay Later
With Afterpay